REGISTERED IN ENGLAND COMPANY REG - 4787313

 OUR CREDIT CARD POLICY 

 

 Please note Antiquewatchcouk  Ltd  operate a rigorous credit card acceptance policy and fraud screening system to prevent credit card fraud.     

In the case of fraud, the proper authorities will be informed and legal action will be taken.

  We reserve the right not to accept payments form the following countries -

 1. All watches will  be dispatched to the Cardholders registered billing address ONLY.

2. Credit cards orders will NOT be accepted without a valid home phone number.

3. Due to the high value transactions involved, all credit card orders are manually authorised by ourselves following an in-depth anti fraud screening process. Acceptance of your order online is NOT an indication that your purchase has been confirmed and will be dispatched. Where appropriate we will contact you to gain additional information to verify your identity and status before authorising your purchase and dispatching your order.

4. We reserve the right to decline your order if we believe there is a unacceptable risk of fraud or where incomplete or incorrect information is received with your order. To assist in this, please ensure all details below are completed fully to ensure that we can process your order and avoid any unnecessary delays in dispatching it.  

 Refunds / Warranties

 Full refunds will only be issued at the discretion of the management

All our watches are sold in superb condition and are serviced by our in house workshop by expert watchmakers.  All watches are checked and inspected before sale for function, continuous operation and good timekeeping. We also guarantee authenticity of every watch we sell with full money back if after purchase it is PROVED the watch is not genuine.

Pre-owned watches with dealer signed warranty paperwork will come with balance of any manufacturers warranty remaining. Please note that all vintage items are sold without warranty unless explicitly stated otherwise. Vintage watches by their very nature cannot be guaranteed specifically to maintain a particular rate of timekeeping as this depends on a number of factors including age, quality of the movement and positional, temporal conditions of use of the particular watch. Warranties are at The discretion of Antiquewatchcouk.  We do However offer a 6/12 month mechanical service cover with all watches under 60 years of age.

In all cases waterproofing is not guaranteed by us on any timepiece.

If after receipt you subsequently find a fault with your watch, we will offer to rectify any problem for free not including shipping costs 

We operate a 7 day return policy in line with UK Internet distance selling regulations. If after purchase you wish to cancel you can do so by the following procedure:  Please note This policy involves a 10% admin fee.

- All returns MUST be arranged with us by contacting us as soon as possible after receipt of the watch by email.
- Return requests MUST be received in writing by email. Watches returned without authorisation will not be accepted.
- The watch must be returned within 7 days of receipt in order to receive a full refund minus postage and admin fee. They must be sent using Royal Mail Special Delivery service and arrive in perfect originally supplied condition with all packaging.
- On receipt we will refund the net price of the watch minus shipping costs and admin fee.
- We reserve the right to charge a restocking fee or refuse refund if a watch is returned outside the Day period or arrives incomplete or damaged.

  Public Liability/ Indemnity

In all cases, without exception, liability/indemnity and all claims for damage or loss however caused are limited to the cost of the watch itself.

  Delivery

 UK orders

are shipped using the Royal Mail's guaranteed 24hour Special Delivery service with full insurance for the purchaser against loss and damage. This is charged at a  rate of £7.50 to £10 per item depending on weight and value and unless otherwise stated the watch will be dispatched once complete security and anti-fraud checks have been passed, NOT the day after your order is received.

Overseas orders

are shipped using 'Royal Mail International Signed for' service. Please note that due to export and shipping insurance restrictions, we can only currently dispatch watches overseas with a total order value less than £500.   We reserve the right to reduce this limit after ordering, due to any local restrictions in shipping vintage watches to your country. The price charged for shipping for all countries listed in our order form will range depending on weight and value. Please contact us if your country isn't listed, for details of costs and services available for your country.

 In the case of fraud, the proper authorities will be informed and legal action will be taken.